Customer Success Manager

Job description

About Cinder Cinder provides a platform to protect the internet. We help companies manage the interaction layer — the part of their product where users engage, and sometimes abuse systems. Our AI agents, workflows, and tooling power real-time trust & safety, AI red teaming, and content integrity for some of the most important technology companies in the world. We’re a small, fast-moving team backed by Accel and Y Combinator. We care about being intentional, direct, and deeply focused on providing real outcomes for our customers. The Role: We’re hiring a Customer Success Manager to help us scale how we support and partner with customers as we grow. You’ll join an existing foundation and work closely with our Customer Success team, as well as Product and Engineering, to deliver a high-quality and consistent customer experience. This is a technical, hands-on role. A large portion of customer interactions involve diagnosing issues, understanding how systems are configured, and helping customers navigate the details of how Cinder works in practice. You will own a set of accounts and be responsible for both customer outcomes and technical problem-solving, including: helping customers suc...