AVP of RCM Operations

Job description

The AVP of RCM Operations holds end-to-end accountability for the strategic direction, operational performance, and financial success of Health System revenue cycle engagements (front, middle and back office). This role serves as the executive-level bridge between global delivery teams and client leadership. The AVP is responsible for driving quality, compliance, and multi-million dollar revenue targets while leveraging AI, automation, and lean process design to maintain a competitive market advantage. Essential Job Functions: Establish and direct goals, policies, and procedures for the RCM and HIM service lines to ensure alignment with the organization’s strategic plan. Manage budgeted revenue targets, margins, and expenses for large-scale global operations ($10–$15M ACV). Partner with Client Success and Sales teams to identify cross-sell opportunities within existing accounts and support the expansion of the business unit. Provide management oversight for large-scale global teams (India, Philippines, Colombia, etc.), ensuring resources are aligned to meet or exceed client requirements. Pinpoint and monitor key value drivers including Cash Collection, AR Days, Denials, Net Promote...