Payments Customer Journey Expert

Job description

We are looking for a talented and enthusiastic Digital Payments Expert to join our Move Money Team of Payments Tribe. The responsibility of this team is to provide the best solution for Payments considering customer needs, market behaviors, regulations, and user requirements, delivering high quality developments based on Agile Methodology. Making things happen, helping others be successful, always being one step ahead—that’s our DNA. Your key responsibilities: As a Digital Payments Expert, you will: Be key member of a squad of Core Banking Transformation, you will provide a broad knowledge on ING products, services, channels, and local Payments Regulations. You are part of the delivery team as a Product Owner to coordinates demand, prioritizes the backlog, and ensures alignment between business needs, operational requirements, and the Profile platform roadmap. You identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations. You represent the voice of the customer (External and internal) improving the processes. You analyze data to extract operational information for decision taken, create repo...