Customer Service Representative

Job description

Job Summary: At Avnet Silica , our Customer Service Representatives play a vital role in delivering an exceptional customer experience across the electronics value chain. As part of Avnet , a global leader in semiconductor distribution and a Fortune 500 company, Avnet Silica combines deep industry expertise with the strength of a worldwide organization. In this position, you will respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and research orders — ensuring accuracy, speed, and reliability at every step. Working at the heart of a dynamic, technology-driven environment, you will collaborate closely with customers, suppliers, and internal teams to keep business moving and support innovation across industries. What You'll Be Doing: - Provide quote preparation, order tracking, backlog processing, invoicing, returns handling, discrepancy resolution, support with customer credit issues, and other related assistance to sales team members and external customers. - Identify, investigate, and actively participate in opportunities to improve processes and procedures, contributing to the achievement of key performance metrics. - E...