Global Social Media Community Manager

Job description

Intro Marketing Language Join J.P. Morgan’s global social media team in New York City and help shape the conversation at scale. You’ll connect with 14M+ followers worldwide—turning engagement into trust and insight into impact. As a Global Social Media Community Manager reporting to our Audience Insights and Engagement team, you will cultivate and grow our social media communities across platforms while operating within the controls and guardrails that protect our employees and the firm. You’ll review comments and messages, elevate potential reputational concerns, and propose new engagement ideas—using sound judgment and a range of tactics to strengthen community and build trust in the brand. Job Responsibilities: Handle day-to-day community management for J.P. Morgan and JPMorganChase social media; assessing comments on company owned platforms and brand mentions across social channels Drive and optimize audience engagement by executing pillar-led engagement tactics, actively managing audience-led conversations, and tracking engagement growth KPIs to measure impact Monitor and analyze online conversations and sentiment, escalating or responding to comments according to operating pr...