Director, Client Advocate

Job description

The Client Advocate is responsible for providing strategic relationship management and consultative services to our clients. The Client Advocate is responsible for marshalling WTW resources to provide coordinated service and placement activities that meet the client’s insurance and risk management needs. Responsible for ensuring relevant regulatory and technical standards are met. Leverages advanced skill set with knowledge to design and consult with clients on insurance coverage and services; uses understanding of clients’ needs to expand business opportunities and further solidify client relationships. Ability to focus on delivering exceptional customer service while working in a fast-paced environment with minimal supervision. The Role: Engage with Sales and Broking to understand marketplace changes. Build and develop market relationships in collaboration with broking and sales; Design individual prospect sales strategies and develop growth pipelines. Conduct contract reviews to ensure alignment of obligations. Drive the Request for Proposal (RFP) response process, including review, identification, and coordination of line of business groups, and document ownership. Drive the re...