Service Delivery Support Co-op

Job description

We are currently hiring Service Desk Support Co-op Boston MA. This is a six-month co-op position is from July – December 2026. The Service Desk Support co-op participates in daily operations of the service desk; providing customer support and technical support, and escalation to senior support of service incidents. Additionally, the co-op will collaborate with IT service delivery team, update and create documentation within ticketing system, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences. What You'll Brew: Other duties as assigned. - Respond to, triage, and resolve common IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations. - Triage and Escalate non-routine IT service requests and incidents to senior service delivery coworkers - Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues. - Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions. - Deliver e...