Customer Service Representative I/ Front Line Associate

Job description

At ASSA ABLOY, our mission is to make securely accessing the things in your life noticeably easier, without being noticeable. Our global teams work together to create products and services that add everyday simplicity and convenience to our users’ lives. With the ability to control access to what they love the most, we’re able to provide peace of mind through safety and visibility. The Customer Experience Rep I serves as the first point of contact for callers needing assistance with any of our products or services. This role is responsible for delivering exceptional service, providing information, coordinating requests, and ensuring the caller’s experience is welcoming and efficient. Customer Service Tier I acts as a central resource for both callers and internal teams, helping maintain smooth daily operations by anticipating the needs and proactively resolving issues. This position reports to the Customer Service Manager sitting onsite in New Haven, CT for the assigned brand and the hours for this position are 9AM-6PM on a rotational basis with the other team members. What will you be doing: To meet the above goals, the concierge will need to be proficient in utilizing the followi...