C2C Collections Process Expert with Romanian

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: - Managing O2C cases: billing corrections, unapplied cash, short pays, disputes, high risk overdue items; - Analyzing recurring issues and recommending corrective or preventive actions and maintaining and updating SOPs, work instructions and process documentation; - Analyzing recurring issues and recommending corrective or preventive actions; - Preparing operational reports such as aging, dispute logs, reconciliation summaries and supporting audits, control checks, and compliance requirements; - Acting as the escalation point for internal teams and clients also performing detailed account reconciliations and ensuring accuracy of customer financial data; - Collaborating with Sales, Finance, Customer Service, and Logistics to resolve cross functional issues; Your Profile: •Ex...