Assistant Guest Service Mgr FT

Job description

Overview To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence. Responsibilities: 1. Maintenance of Guest Service Standards a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times. b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides. c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list. d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally. e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts. f. Acts as a positive role model fo...