Guest Experience Supervisor

Job description

Company Description Pay Rate: $18 / hour. Use our Daily Pay benefit and get access to your pay as you need it. The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description: As a Guest Experience Supervisor, you will: - Lead and support guest service agents to deliver exceptional service and uphold company standards. - Develop and train team members, fostering high standards in guest service and experience. - Address guest feedback and resolve issues using Medallia and Kipsu platforms. - Collaborate with other departments to streamline operations and maintain room status updates. - Maximize occupancy and revenue by m...