Executive Housekeeper
MCR · North Charleston, South Carolina, US
Courtyard North Charleston SC SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean,...
Job description
Courtyard North Charleston SC SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY: CLEANLINESS and FRIENDLINESS!: The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: - Happy Guests - Spotless Cleanliness - Product Consistency & Quality - Teamwork DUTIES AND EXPECTATIONS: 1. Happy Guests 2. Spotless Cleanliness 3. Product Consistency & Quality 4. Teamwork SECTION TWO: Executive Housekeeper, Role Specific Duties and Expectations The Executive Housekeeper is responsible for overall cleanliness and friendly service of the entire Hotel including, but not limited to, all guest rooms, public areas and facilities, storage rooms, guest and house laundry. SECTION THREE: Success Metrics - Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. - Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. - Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. - Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. - Hotel Knowledge: Strong knowledge of all features of t...