Mid Market CSM

Job description

The role of a Mid Market CSM is to work with a portfolio of customers to drive adoption, increase satisfaction, add revenue, mitigate risk, and identify customer needs in order to increase loyalty and retain business on a one-to-many scale. This position will also include coaching, mentoring and supporting the team in teaching best practices. This position will be hybrid (remote/in office) Reports to: Director of Enterprise Customer Success What You Will Own: Book of “Priority” Accounts: Able to collaboratively address and tailor solutions to the customer’s needs. Establish oneself as a trusted advisor integral to the customer’s success. Welcome both new and existing customers to Customer Success and set proper expectations for success Conducts a comprehensive review of industry trends and the customers latest developments. Offering insights and guidance tailored specifically to the customers competitive environment Set up and perform regular Introduction calls, Account Reviews, and Business Reviews, making recommendations to Weave’s products & Services Collaboratively work across departments to find solutions for customers Provides unique, actionable insights that the customer has...