IT Service Management Manager

Job description

IT Service Management Manager Melbourne, VIC or Milton, QLD: Lead Service Excellence Across a National Operation Join Cleanaway, Australia’s leading waste management and resource recovery organisation, and play a pivotal role in delivering reliable, high-performing technology services that support frontline and corporate operations across the country. We’re looking for an experienced IT Service Management Manager to lead our Service Desk and elevate our ITSM capability, driving service maturity, operational stability, and a strong customer-first culture. This is more than a BAU leadership role; it’s an opportunity to build, improve, and influence how IT services are delivered across a national business. You’ll have the scope to drive real change, uplift capability, and make a tangible impact on operational performance. Due to the client's compliance processes, you will need to be an Australian Permanent resident or citizen to be considered for this role. Why Join Cleanaway: - Hybrid working model – supporting flexibility and work-life balance - National impact – influence service delivery across a large-scale operational business - Own the function – lead and mature IT Service Mana...