IT Support Analyst

Job description

Company Description Who we are: At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. At our Tech Hub, located near Wilanowska Metro, we are here as more than 250 ambitious specialists who work on the development of our IT products. We are proud to be part of The Stepstone Group, a global expert in job-tech platforms and e-recruiting. Join our team of 3,000+ employees and be part of reshaping the labour market and becoming the world’s leading job-tech platform. Job Description: Your responsibilities: - Provide first- and second-line IT support through the Global IT Service Desk, ensuring consistent service delivery and adherence to SLAs and KPIs across portal, phone, and chat channels. - Diagnose and resolve hardware, software, and basic network issues across Windows and macOS environments, including support for Office 365 and soft‑phone systems. - Install, configure, and maintain standard IT hard...