Customer Service Representative

Job description

Who Are You The Customer Service Representative will be responsible for facilitating a simple and effective exchange for the customer on behalf of FANUC America regarding the purchase of after-market (spare or replacement) parts. The position requires responding to customer requests for technical information, price, delivery and the order of spare or replacement parts for the complete line of FANUC Robots, as well as processing and managing those orders. The ideal candidate is enthusiastic, customer-focused, and results-oriented with proven experience providing positive interactions with customers to ensure customer satisfaction. How It's Done: - Determining the customer’s needs Perform daily order management functions including: - Defining specific part(s) requirements/numbers - Checking/confirming part(s) availability/delivery - Part(s) quoting/pricing - Confirming orders, entering orders, and inputting data - Following up on orders, delivery validation, and/or invoicing - Processing returns and/or warranty claims - Processing PC and server simulation software orders, registration, and troubleshooting - Manage customer credits - Interact with other departments including Finance,...