Dedicated Customer Technical Support Engineer - Optical Networks & Telecoms
Nokia · PT
In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.
Job description
In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running. The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division , where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, we’ve united two industry leaders to create an optical networking powerhouse—combining cutting-edge technology with proven leadership to redefine the future of connectivity. As a Dedicated Customer Technical Support Engineer in Optical Networks & Telecoms, you will play a crucial role within the Regional Escalation Support (RES) Team of our Technical Assistance Center (TAC). You'll be at the forefront of advanced fault isolation and troubleshooting, working closely with cross-functional teams including Software and Hardware Engineering, Product Line Management, and Global Technical Support. Your expertise will directly impact customer satisfaction by resolving network issues swiftly and effecti...