IT Service Desk Specialist

Job description

Job Description Summary ‎ Provides onsite and remote IT support as part of the Mosaic Health Service Desk, delivering timely resolution of incidents and service requests while supporting end users and executive leadership with a high level of customer service. ‎ How will you make an impact & Requirements ‎ The IT Service Desk Specialist is responsible for delivering remote technical support to end users across Mosaic Health. This role serves as a key point of contact for IT incidents and service requests, ensuring efficient resolution while maintaining high service standards and supporting day-to-day business operations. Key Responsibilities: - Provide remote technical support for end users across the organization - Serve as a primary point of contact for IT incidents and service requests, managing tickets in alignment with SLAs - Troubleshoot and resolve hardware, software, network, and access-related issues - Support laptops, desktops, mobile devices, and standard enterprise applications - Assist with onboarding and offboarding, including provisioning and access coordination - Collaborate with infrastructure, security, and application teams to resolve complex issues - Maintain ac...