Guest Relations Manager

Job description

Company Description Aliée, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking intuitive and sophisticated "Guest Relations Manager" to define the art of wellness within our sanctuary. This is more than a role; it is an invitation to be a founding member of a newborn brand. At Aliée, wellness is where high-fashion aesthetics meet holistic healing. You will have the autonomy to deliver bespoke guest experiences that position our spa as a global destination at the intersection of culture, hospitality, and rejuvenation. As an Aliée Guest Relations Manager , you are a vital guardian of our brand’s sensory identity. Job Description: - Welcome VIP guests and ensure personalized service throughout their stay - Handle guest complaints and resolve issues promptly and professionally - Monitor guest satisfaction and implement improvements where necessary - Coordinate with different departments to ensure seamless guest experiences - Supervise and train the guest relations team - Maintain accurate records of guest preferences and feedback - Ensure compliance with hotel policies and service standards Qualifications: - Bachelor’s degree in Hospitality Manageme...