IT Helpdesk Technician

Job description

Position Overview We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues. Key Responsibilities: - Provide first-level technical support via phone, email, and ticketing systems Troubleshoot and resolve issues related to: - PCs, printers, and peripheral devices - iPads and mobile devices - Payment terminals (Link 2500, Lane 7000) Perform network troubleshooting including: - Wi-Fi connectivity - Routers and switches - ISP-related issues Support store technologies including: - Security camera systems - IP-based safe locks - Smart thermostats - Accurately document issues, troubleshooting steps, and resolutions in the ticketing system - Escalate complex technical issues to senior IT staff or external vendors when necessary - Assist with new store setups, d...