Assistant Director Housekeeping - Bvlgari Hotel Milano

Job description

Job Description – ASSISTANT DIRECTOR OF HOUSEKEEPING Job Title: Assistant Director of Housekeeping Department: Housekeeping Reports to: Director of Housekeeping PURPOSE/SCOPE: To assist the Director of Housekeeping in the smooth and efficient operation of the housekeeping department ensuring maximum guest satisfaction, and adhering to the standards required by the hotel and assist in the planning process. MAIN DUTIES: Responsible for the cleanliness of the entire hotel. Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives. Is responsible for the supervision and coordination of the housekeeping attendants to ensure that all tasks are carried out smoother and efficiently. Helps in maintaining record of all deep cleaning work, window cleaning, carpet shampooing. Follows-up on all out of order rooms. Ensures correct distribution and control of master keys. Conducts inspections of corridors, public areas, back of house and rooms to ensure proper cleaning. Ensures that all equipment is well maintained and properly handled. Handles guest complaints in accordance with the correct GIA form and reports all...