Patient Access Representative-ER Fulltime-Varied Shifts

Job description

Position Title: Patient Access Representative Position Code: PtAccessRp-____ Department: Patient Access Safety Sensitive: ☒ Yes ☐ No Reports to: Patient Access Manager Exempt Status: ☐ Yes ☒ No Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. . At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry. Key Responsibilities: □ PAR: Customer Service and Patient Satisfaction - Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. - Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. - Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). - Consistently demonstrates a willingness to assist co-workers...