Revenues and Benefits Assessors - Trainee

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: NO AGENCIES PLEASE: Job Description: Hartlepool Office Based Only: Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times. Main Responsibilities: - To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times. - Meet the standards or deadlines required whilst performing all duties with Minimum support - Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations - Coaching and mentoring junior staff/Colleagues - Shares best practice with colleagues and lead update sessions to wider team - Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills - Maintain a constructive and positive attitude w...