IT Support Technician

Job description

Description Overview: This role supports daily IT operations, equipment deployment, and ongoing IT projects across the broader needs of an enterprise-level organization. Responsibilities include user support, device setup, basic network work, and execution of assigned project tasks. The position operates within established priorities and processes, contributing to the reliability and consistency of IT systems across the organization. This role is suited for someone who can take ownership of assigned work, operate with consistency, and continue developing technical skills in a structured environment. Primary Responsibilities: - Help Desk & User Support - Provide day-to-day support for end users across multiple locations - Troubleshoot hardware, software, and access issues - Escalate complex issues when needed Equipment & Deployment: - Configure and deploy laptops, desktops, and mobile devices - Manage equipment assignments, reassignments, and returns - Support onboarding and offboarding processes Systems & Network Support: - Assist with Active Directory, Microsoft 365, and user account management - Support device configuration, standards, and compliance - Perform routine system main...