Patient Access Representative Senior - Children's Pavilion

Job description

The Patient Access Representative Senior delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring all interactions are courteous, timely and respectful. The Patient Access Representative Senior handles all business functions in an assigned clinical department area to include reception, scheduling, and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, ensuring accurate data entry; collects co-pays, and supports financial counseling and financial clearance, as necessary. The Patient Access Representative Senior also supports in training new team members and has advanced knowledge in role responsibilities. Essential Job Statements: Greet Patients/Answer Telephone: Provides exceptional customer service by welcoming patients and visitors in a friendly, professional, and respectful manner . Ensures individuals are respected and informed, communicating clearly and effectively, and utilizing appropriate language resources as needed . Assists with tra...