Technical Support Specialist EMEA

Job description

About Us: Multi Channel Systems MCS GmbH an affiliate of Harvard Bioscience is a market leader in high-tech measurement instruments and accessories in the field of electrophysiology for university research and the pharmaceutical industry. Since 1996, we have been operating from our location in Reutlingen with approximately 60 employees in software and hardware development, production, sales, technical support and administration, ensuring customer satisfaction worldwide. As a subsidiary of the American company Harvard Bioscience, Inc., we rely on our innovative products and the expertise of our employees in our niche market. Position Overview: We are seeking a highly skilled Technical Support Specialist to join our dedicated team. The successful candidate will provide technical and application support, manage on-site installations, and conduct training sessions for our electrophysiological systems. This role involves regular travels and requires a deep understanding of Micro Electrode Array (MEA) technology, particularly with our MCS systems. Qualifications: - Efficiently manage and resolve customer support requests using our online support platform, along with video and phone suppo...