Customer Service Program Manager

Job description

Job Summary: The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual will lead key projects within the Commercial Operations function—most notably, the implementation and optimization of the company’s ERP system—while fostering collaboration among Sales, Finance, Marketing, Operations, IT, and other teams. The ideal candidate combines strong program/project management and analytical skills with a leadership mindset and a passion for cross-functional teamwork. Duties & Responsibilities: - Project Leadership & Execution - Lead and manage end-to-end ERP implementation and process improvement projects within the Customer Service function, serving as the primary liaison between business users and technical teams. - Develop project plans, define milestones, manage timelines, and ensure successful delivery of all project components. - Coordinate and align cross-departmental efforts to ensure consistent communication and goal alignment. - Cross-Functional Collaboration - Partner with Sales, Finance, Marketing, Supply Chain, and IT to streamline proces...