Senior Representative, Warranty Experience and Customer Satisfaction

Job description

Location: Southern California/Los Angeles Job Schedule: Full-time filed role: Education Requirement: Bachelor's degree preferred: Sponsorship: No: Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a Senior Representative, Warranty Experience and Customer Satisfaction to join our team in the West Region. We’re looking for passionate individuals to join our Total Customer Satisfaction (TCS) team as Customer Care Representatives. In this role, you’ll travel to Nissan and INFINITI dealerships across Southern California to improve customer experiences and enhance dealership processes. You’ll work closely with dealership personnel and regional teams to ensure customers receive timely, efficient, and exceptional service throughout the warranty repair process. A Day in the Life: - Serve as a customer experience advocate at assigned dealerships, focusing on improving the warranty repair journey. Monitor and address key performance areas: - Days Out of Service - Parts Ordering & Vehicle Off Road - Warranty Repair Attempts & Documentation - Customer Handling & Communication - Partner with dealership staff and Nissan field personnel (RAM,...