Quality Assurance Lead

Job description

Careers with Impact More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make. We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve. Bring your authentic and passionate self to this exceptional role #careerswithimpact Join HESTA’s GROW Partnership team in a high-impact Quality Assurance Lead role, where you will establish and evolve the quality assurance framework. Reporting to the Senior Manager - Engagement and Oversight, you’ll work collaboratively with internal teams and leaders to ensure our administration provider (GROW) delivers services aligned with contractual, regulatory, and member expectations – driving improved performance, reducing risk, and enhancing the overall member experience. What You’ll Do: - Own the quality...