Bilingual Mortgage Collector (Part-Time)

Job description

First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations. -Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance. -Our Lansing location borders East Lansing - perfect for students or locals near by! Responsibilities: Qualification: - Initiating and receiving incoming and outgoing phone calls - Establishing repayment schedules - Facilitating receipt of payments via ACH and other methods - Confirming data on the customer's account - Achieving the departmental delinquency goals - Bilingual (Spanish/English) - Strong communication and customer service skills - Ability to handle confidential information and multitask effectively - Previous experience in customer service, call cen...