Customer Service Representative

Job description

Summary Our Customer Service Representatives support the sales team by receiving all incoming calls and ensuring orders are inputted accurately. Key Responsibilities: - Receive all incoming phone calls from customers, coworkers and suppliers. - Input orders accurately for general delivery, customer pick-up or sales person special delivery. - Enforce all liquor laws according to state law and regulations regarding product sales. - Enter and manage sample requests from employees and suppliers. - Responsible for all inter-company transfer order generation and pick lists, invoice processing. - Responsible for all sub-distributor order generation and pick lists, invoice processing. - Accurately process cash and checks from direct product sales. - Verify and balance all receivables. - Maintain a high level of customer service, professionalism and diplomacy at all times. - Ready and maintain the will call/ dock sales area throughout the day (if applicable). Key Competencies: - Proficiency with Microsoft Office suite - Excellent oral and written communication skills - Effective organizational and time management skills - Ability to develop strong relationships with internal and external cu...