Client Service Representative - Veterinary Receptionist

Job description

Client Service Representative – Veterinary Receptionist Demanes Animal Hospital is seeking a part-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Peoria, IL . CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Demanes. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team. If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you! Essential Functions & Responsibilities: - Greet and welcome each visitor and assess their needs - Handle incoming phone calls/emails and determine the urgency - Perform client check-ins and check-outs, including reviewing invoices - Communicate visit expectations to clients, assist owners with pet management to...