English Speakers for Financial Services

Job description

Description: - Manages the assigned outstanding accounts - Notifies customers with overdue debt and attempts to secure payment using telephone, fax, email, letters - Records information about financial status of customer and status of collection efforts - Receives calls from customers who have inquiries related to their ledger account balances or payments - Establishes and monitors credit limits - Processes orders on hold by assessing associated risk and liaising with customers - Records information about financial status of customer and the status of assessment process - Processes written queries (mail/fax/post) received from customers within agreed SLAs Requirements: - Very good English skills - Educational background in Accounting/Economical field is an asset - Experience in activities that imply relation with customers/call center/front office activities is a plus - Very good interpersonal skills and ability to work in a team - Professional approach to work and positive attitude - Capacity to work under pressure - Good organizational skills - Good practical knowledge of MS Office tools