CAN - Rep - Customer Service

Job description

Essential Duties and Tasks: - Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions. - Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered. - Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved. - Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays. - Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations. - Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes. - Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts. - All other duties as assigned. Qualifications, Education and Experience: -...