Front Desk Manager

Job description

JOB SUMMARY: Administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CORE WORK ACTIVITIES: Maintaining Guest Services and Front Desk Goals Supporting Management of Front Desk Team - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. - Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. - Understands the impact of department’s operations on the overall property financial goals and objectives and manages t...