Senior Manager, Client Insights - Client Experience Management Office

Job description

Requisition ID: 257466 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Within the Client Experience Management Office (XMO), we are on a mission to transform our function into a key value driver for Scotiabank. The team is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do. Our goal is to demonstrate true client obsession. As a Senior Manager, Client Insights, you will be responsible for conducting client research and turning data into actionable strategies that drive client engagement and business growth across our Canadian Bank. Reporting to the Director, Client Insights, you will partner closely with key stakeholders to shape the future of our clients’ experiences. Is this role right for you? In this role, you will: Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: - Supports the Client Experience Management Office in developing data-driven strategies to enhance client experience. - Aggregate data from acro...