Technical Support Engineer

Job description

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange and continue reaching new heights! Come work alongside Similarwebbers who are bright, curious, practical, and good people. We’re looking for a Tier 2 Technical Support Engineer to become a product expert, assist our customers with complex technical inquiries, and strengthen our relationships through high-level problem-solving. This role reports to the Global Director of Product Support. Why is this role important at Similarweb? The Technical Support Engineer acts as the critical escalation point for our Enterprise, SMB and No-Touch customers, as well as our Go-To-Market (CS and AM) teams. You are the bridge between customer-facing issues and our technical core, ensuring that complex data and technical challenges are resolved with precision. So, what will you be doing all day? As a key member of th...