Customer Service Centre Advisor

Job description

Customer Service Centre Advisor - ( 26970 ) Description: Customer Service Centre Advisor Salary £26,300 per annum, plus fantastic benefits including the Health Cash Plan. Permanent, full time (37.5 hours per week), Monday to Friday shifts between 8:00 am and 6:00 pm. Newcastle upon Tyne City Centre (enjoy the best view of St James’ Park!) We can’t offer a CoS for this role Home, a place where you belong If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place. Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs. We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others. What you’ll do: Act as the first point of contact for customers via phone, live chat, and email Provide warm, professional, and tailored support, answering queries and resolving issues Offer expert housing advice and promote self‑service options where appropriate Handle feedback and complaints with empathy, ownership, and professionalism Use modern IT systems to efficiently manage queries, appointments, and repairs Why jo...