Senior Customer Success Manager - FR/ENG

Job description

Role overview: As a Senior Customer Success Manager at Brevo, you will own a strategic portfolio of large enterprise customers and act as their long-term strategic partner across the full customer lifecycle. You are their go-to marketing advisor, someone who delivers answers and recommendations before they are even asked, and who understands their business strategy and marketing goals as well as their own teams do. This role requires deep engagement, excellent stakeholder management, and a natural leadership presence within the team. Your impact at Brevo: Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented Drive retention & risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts Actively drive expansion: Identify cross-sell and upsell opportunities through quarterly business reviews. Work closely with the AE on larger or more complex upsell motions Lead cross-functional execution: Coordinate internal stakeholders (Sales, Product, Support, Finance, Onboarding/Implementation) and keep them align...