Patient Experience / Patient Flow Coordinator - Endoscopy Lab - Kings Hwy

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This role enhances the patient care experience in a high-volume healthcare setting by engaging with patients to protect privacy and deliver clear, respectful communication. Conducts proactive supplementary rounds to assess the support patient needs. Facilitates resolutions and addresses patient concerns in timely, empathetic manner. Provides real-time support and initiates appropriate escalation to improve patient satisfaction. Collaborates with teams to share ongoing feedback about trends in systems and procedures. Suggests improvements to ensure continuous development of service processes. Fosters a culture of compassionate, patient centered service. To perform this job successfully, an individ...