DME Customer Service Specialist

Job description

JOB DESCRIPTION: TITLE: DME Customer Service Specialist: REPORTS TO: Director of DME Operations SUPERVISES: NONE: EXPECTATION OF WORK HOURS: Full Time Monday-Friday RESPONSIBILLITIES: - Comply with all applicable company policies and procedures. - Develop and maintain working knowledge of current DME products and services offered and all applicable government regulations. - Assist customers in meeting their specific DME needs (e.g. wheelchairs, walkers, prosthetics/orthotics, lymphoma supplies, etc.) as determined by the healthcare provider. - Obtain and update applicable data in appropriate information system(s), (e.g. Brightree). Explain insurance eligibility to patients and/or family members. - Provide instructions to educate patients and/or families on the proper use of products in order to facilitate safe and effective equipment use and desired care, treatment and service outcomes. - Prepare and maintain proper documentation for all activities in accordance with established procedures, create sales orders, obtain necessary signatures from patients and providers in accordance with billing and compliance guidelines. - Participate in inventory control and ordering. Assist in rece...