Contact Center Supervisor

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Contact Center Supervisor for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family-owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. Role Summary: Lead a contact center team dedicated to delivering exceptional customer service and ensuring every customer interaction aligns with company standards. Foster a positive, growth-focused environment where team members are supported, empowered, and equipped to perform at their best. Drive continuous improvement by implementing innovative solutions and industry best practices, consistently meeting—and exceeding—operational and performance goals. Responsibilities: - Responsible for managing the Contact Center team and ensuring standards of performance are upheld to achieve company objective...