Supervisor, Central Scheduling, Full Time-Days-Morristown, NJ

Job description

Summary: The Central Scheduling Supervisor is responsible for overseeing the daily operations of the Central Scheduling team to ensure efficient, accurate and patient-centered scheduling services. Provides leadership, guidance and support to the Team Lead, Scheduler II and Scheduler I team members, ensuring adherence to AHS standards, performance goals and customer service excellence. Monitors contact center activity, manages staff schedules, conducts quality audits and implements process improvements to optimize access and scheduling for our patient population. Collaborates with ancillary clinical, administrative, technical and administrative teams to resolve scheduling challenges, streamline workflows and support strategic initiatives. Fosters a positive team culture focused on continuous learning, accountability and delivery excellent patient service. Job Duties: Supervise staff on day-to-day assignments and completion of all expected work including: Supervising daily operations, ensuring timely and accurate handling of calls, scheduling requests and inquiries. Developing and maintaining team schedules to ensure adequate coverage during peak hours and high-demand periods. Provid...