Senior Machine Learning Engineer

Job description

Job Description Zendesk's people have one goal in mind: to make Customer Experience better. The Enterprise Machine Learning team drives organizational value through scalable ML solutions and data-driven insights, fundamentally changing how business decisions are made. We collaborate closely with stakeholders, applying the latest advances in machine learning, deep learning, and large language models (LLMs) to create highly impactful outcomes. Our commitment is to advance the state of AI, statistical modeling, and robust system design to enhance and expand our core business capabilities. Role Overview: As a Senior AI Engineer, you will be a cornerstone of our technical strategy, leading the charge in building and deploying sophisticated AI systems, with a heavy focus on Large Language Models (LLMs) and Agentic Architectures. You will not just build models; you will architect the future of our intelligent ecosystem. You will bridge the gap between deep technical implementation and high-level business strategy, ensuring that every line of code translates into measurable enterprise value. Your unique ability to weave complex AI concepts into actionable, stakeholder-ready narratives will...