IT Support Engineer — Level 2 (Infrastructure & Network)

Job description

Mortgage House Capital Pty Ltd is the administrative company within the Mortgage House Group for a number of mortgage origination companies. Mortgage House is an independent privately owned award winning finance group with over 35 years' experience of providing exceptional levels of service to our valued customers. We have a service philosophy that enables a broad range of customers to have access to quality home loan and financial products. We are a performance driven organisation transforming the way we work to serve our customers and embrace people who are just as dedicated and passionate about their career. Mortgage House is an active participant in the Securitisation (RMBS) market. The IT Support Engineer — Level 2 (Infrastructure & Network) is accountable for the end-to-end ownership and resolution of Level 2 incidents and service requests within Mortgage House's infrastructure, network, and endpoint environment. The role operates as the primary technical bridge between Level 1 support and Level 3 engineering, with responsibility for structured escalation governance, root cause analysis, and proactive system stability. All work is performed within a governed, audit-ready, aut...