Problem Manager

Job description

Company: Marsh Description: We are seeking a talented individual to join our Problem Management team at Marsh & McLennan UK Business Services. This role will be based in our London or Liverpool offices. This is a hybrid role with a requirement to work according to the respective team's arrangement. IT Problem Manager: Plays a critical role in maintaining the overall effectiveness of the problem management process. Manages the problem management process, ensuring data accuracy and precise trend reporting. Analyses complex problem records to identify root causes and implement effective solutions. Collaborates with cross-functional teams to improve processes. Communicates findings clearly to stakeholders. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce incident volumes, streamline their resolution, or enable incidents to be resolved at lower support tiers. Conduct post-mortem investigations on critical incidents, identify and recommend corrective action items, and create a business-facing docum...