Service Manager

Job description

We are seeking a Service Manager to join our team at our Kia of Dayton location. Apply today to join our growing company! RESPONSIBILITIES: - Establish goals and objectives for the department and develop plans to meet them. - Coordinate and administer an annual budget for the service department. - Direct and schedule all activities of the service department employees. - Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Complete OSHA training and ensure OSHA training completion by department employees. - Conduct monthly meeting with service department employees. - Monitor service technician’s payroll records and establish competitive compensation plans for service department employees. - Establish and maintain positive relationships with customers to encourage repeat and referral business. - Serve as liaison with factory representatives. Completion of manufacturer meeting notes. - Marketing of service department through all available channels. - Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance. - Fol...