Payment Operation Specialist

Job description

Description We are seeking a highly skilled and motivated Payments Operations Specialist with a strong technical and data-oriented background to join our Payments team. The ideal candidate will bring hands-on experience in payment flows, system behavior, and integrations, with the ability to investigate issues, analyze data, and support daily operations in a fast-paced environment. Key Responsibilities: - Support daily operations of payment products, ensuring smooth functionality and optimal performance. - Investigate and resolve payment-related issues across gateways, acquirers, and payment methods. - Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates). - Collaborate with cross-functional teams (Product, R&D, Finance, NOC) to resolve escalations and improve processes. - Work closely with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution. - Support and monitor payment integrations, including API-based flows, ensuring correct implementation and ongoing stability. - Assist in managing payment flows, including authorization, capture, refunds,...