Claims Service Associate - Summer Intern

Job description

About SPG: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies). Job Description: The Claims Service Associate Summer Intern is a critical position supporting claims advocacy teams and clients in all phases of claims service. This position directly affects customer satisfaction and positively impacts the client retention goals of the organization. Essential Duties and Responsibilities: Quickly identifies the requirements of the incoming claims task and executes steps to complete the task with accuracy, empathy and speed. Tasks include: Touchpoint client communications for claims (i.e. new claims intake calls, answer non-coverage client inquiries, provide claim updates, claim follow up calls) Maintains data and documentation in EPIC (i.e. claim number, claim status, payment information) Provides key stakeholders with claim updates Escalates coverage related calls or issues to Claims Advocates Work Experience Requirements: 0–1 years' work experience Experience with Insuran...