DESKTOP SUPPORT TECHNICIAN

Job description

Job Summary The Desktop Technician’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. The Desktop Support Technician is the second level technical support technician whose role requires resolving technical issues that are not able to be resolved at the first level of support. The candidate will be required to apply a strong technical background as well as excellent customer service skills in order to effectively resolve customer issues. Essential Job Functions: - Technical Consultation - Provides technical consultation to departments on the appropriate equipment - Arrange for repair service by contacting and reporting hardware failures to contracted services. - Ability to read, analyze, and interpret technical journals and publications. - Hardware Support - Perform on...